Thread regarding Xerox Corp. layoffs

GIS was purchased to replace the aging Xerox service workforce. You will be expected to be trained on and service every product from small office products all the way up to the most complicated production equipment, and do it for half the salary of a senior Xerox tech. You will also be expected to perform 3 to 4 service calls a day regardless of the mix of products you have in any given day. this will be a disaster for you and the customer.

Two words explain it All. Gross Mismanagement. Nothing more to say...

Participated in many lesson learned meetings…Unfortunately Management never listened to the rank and file employee. The same mistakes were repeated over and over just under different Xerox mimes.

According to this article it's the best thing since sliced bread, lmao
But you can't make money when sales does printer contracts billing $5 per month per printer
https://finance.yahoo.com/news/servicenow-innovates-field-management-drive-130000576.html

service now (snow) sounds almost as bad as the last attempt at automating service - it was named Service Choice, and before it was cancelled, X spent over 150 million on it. I should know, I was on the project in the early 2000's and authored the "lessons learned" document after the project was cancelled!

Definitely deliberate and an appears to be an inside job. Such drastic changes in keeping customer accounts, ordering supplies, and getting service. Poor judgment can only explain so much. Customers are seeing this Bigtime. People just want to get out of this nightmare here. I can't blame them.

It’s almost like it’s being done on purpose. Wonder what the end game is?

It's a disaster. Not Good. What's left of the customer base is seeing this first hand.