Someone mentioned the app in one of the posts and I would love to know why that app is so bad? Is it possible they couldn’t have made it better? I don't get whether it is made to bring in customers or to drive away customers? /s.
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The pace at which work gets done in these projects is also easy to slow to keep up with more nimble competitors.
That was supposed to say:
The pace at which work gets done on these projects is also way too slow to keep up with more nimble competitors
Stupid autocorrect
That was me.
The problem stems from many different organizational issues as well as a lack of experienced talent.
Most of the engineers have only ever worked at allstate or are contractors with no skin in the game... so not a lot of innovation and no boundary pushing going on there, lots of complacency and old school ways of approaching the creation of apps. This generally results in the next problem, they don't know how much more could get done of IT security wasn't so overbearing.
The IT security team puts serious restrictions on tooling and dependencies that are allowed to be used. This old school policy stifles the ability to use modern tooling because it can take months to years to get approved, so instead the engineering teams generally hack together their own solution (reinvent the wheel) or the feature is dropped/pushed to the back log. Developers also don't automatically get elevated permissions that are required in many cases to be able to execute standard tasks, so they send up entering tickets in ATSC or finding a hack to get around these policies.
The pace at which work gets done in these projects is also easy to slow to keep up with more nimble competitors.