Thread regarding Allstate Corp. layoffs

Customers only care about price to a point…and that point comes at the first claim moment of truth… You can be sure that they are not sticking around for poor claim service or low ball claim payments when they have a claim regardless of price…
Geico and Progressive have been able to combine low price AND decent claim service..
Allstate can only deliver one or the other…If that’s all that you have to offer is price, your retention will Always suffer….if your claim service is frustrating to the customer and underperforming.
Do not compare Geico and Progressive to the current Allstate…it is apples and oranges…
Geico and Progressive grow their book by delivering price and service.
Allstate “grows” by expensively paying to buy other smaller underperforming companies…
That is not a model for long term success..
“Viva Geico and Progressive.”