I am interested in the specific experiences of people working according to the new pilot program. What does it all look like in practice? Is it chaotic? Are there any problems already and in general how do you like it? I still don’t know if all stores will eventually try this pilot program or not?
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Our store in South Texas is getting out of hand, nobody likes the pilot program. Every weekend associates are calling out. There's no coverage at the sales floor.
The most not wanted jobs tend to include any direct customer service. It seems nonselling positions are never available.
We started off strong with a plan in place to cross train our colleagues...but it fell apart quickly. We are essentially operating like we were prior to the launch of the pilot because if we do have sales colleagues coming in early, we absolutely need them for floor recovery.
I've found that it is affecting the sales colleagues and CSX's the most. As a CSX I feel the OVMs have pushed more of their workload on to us, and it's hard trying to juggle everything.
I feel this pilot would work best in a smaller store, but I could be wrong.
Ever since our store went to the pilot program, alot of colleagues are calling out. Nobody likes the program.
It would work perfectly if the OVM or OVMs in charge of the merchandising team makes a smart move and shift their strongest merchandise leads into back of house. Being in the back of house they could help with the merchandise process on the floor and teach the colleagues at the same time how to properly set the floor accordingly to the zogs. Ive heard current pilot stores have done this or they are still running it as if nothing happened, and it is working perfectly fine. It all depends how smart these people are (ovms and store manager) in making the move.
Im at a pilot store. It has changed for the worst. The new merchandise is being put out on the floor by sales colleagues with closed eyes, is being just put out on the floor rather than being merchandised properly and followed by a zog. They do not look at executions, zogs, nothing! The previous merchandising leads, and merchandisers do try to help but honestly they can only do so much. The back of house colleagues that weren’t affected such as the signers do not help. They are not being used wisely, they could help in all areas to merchandise and execute and teach colleagues to merchandise or even help ring customers up, recover, merchandise backstage, process trailer. I see them doing nothing and on top of that some of them think they have the authority to tell us sales colleagues what to do. The help is needed more on the floor, especially on busy weekends, but they honestly do not do anything productive but sign on the promotional days. OVMs that were in charge of this in the past washed off their hands and do not help at all…dont know what they do all day but be in the office, sales managers do more than them. They are not needed anymore in my opinion since everything shifted and the responsibility is more for the sales manager now. It was a bad idea for the company to do this move, but again Macy’s does some sh---y moves all the time.
@5cwc What were the changes?
Our store has change alot ever since we went to the pilot program couple of months ago.
Same here. Not much has changed.
My store is a pilot store.
Yet we are still operating like before!!
I wonder how other pilot stores are doing because nothing has changed here.