We had a claims leadership meeting this morning that was visited by home office. In it they talked about a new upcoming initiative to streamline the claims handling functions into an "all in one" method. They praised virtual claims handling as the new norm for Allstate and the insurance industry and how it has put more capacity into the roles of auto and property adjusters and other claims roles as a whole. They talked about adding new auto and property adjusters soon and the development of a "all in one" with less touches and less handoffs. Sounds like their plan is to role the notice of loss, adjusting, and processing into one role where one person owns the claim from start to finish. They did say that vendors and India partners will have more one on one with the shops and will partner with the adjusters in the new "all in one" philosophy. In short it sounds like FNOL is going away eventually and that auto and property adjusters will adapt the notice of liss, adjusting in partnership with India and vendors, and the processing of the claim for full one person owership. Interesting potential times ahead.
8 replies (most recent on top)
Did this at another carrier too, everything from statements, liab, get PR, write estimates, even minor injury handling, it was a complete fu----g disaster and beyond stressful, at Allstate this is going to be even worse, everything they do now just makes this place worse and worse, I didn’t see this coming because it just doesn’t work for claims handling and every other carrier knows this.
Did this at another insurance company. Called it single file ownership. Take a new loss (after FNOL), determine coverage, determine liability, send out letters and admin stuff, get pictures, send to estimator, send estimate/check to customer. No more auto adjusters but rather auto estimators. No punting!! My experience wasn’t fun
"...adjusting in partnership with India and vendors."
Is it just me, or does this sound like a fancy, disingenuous way of saying, "you will train India to do your job"?
Here we are being devalued again. Three roles for the pay of one. And I'm sure our files will be expected to be cleared just as quick even with these added roles. And where are they getting all this capacity that we adjusters supposedly have? I haven't seen it. Probably just more made up lies and manipulation from the clowns in the Ivory Tower to push this new agenda. Complete buffoons! But I guess I shouldn't complain because I won't have a job soon enough once the Indians take over adjusting in the next 12 months.
i've been out since last year, is the stupid liability tool still in use? That seemed like such a waste of time.
This concept is almost 40 years old. Allstate did it in the early 80's...called SSU for Self Sustaining Units. We took the initial loss report and handled the claim to conclusion, including Med Pay, minor HO damage, and BI.
Just goes to show that everything old is new again if you're around long enough.
Just another scramble to cut costs and burn out more on shore adjusters. Add on and add on. It just keeps going on until the whole process is off shored. It’s a 12-24 month run up to off shoring everything. The sooner they can do it, the bigger bonus the big wigs will get. What. Terrible reputation this company truly has. That will never come out in surveys. They cook the books on the surveys. You can’t believe anything that comes out of the company’s mouth. You will get more real info off this site than what you will hear from any leader at Allstate.
Don't forget OP that they also said this all in one claims handling will set the new standard in the insurance industry and will get other carriers to take notice. Because we are so good at setting the standard you know. SMH.