Water cooler talk already this morning is the area of FNOL may be receiving assessments in the next few weeks. I know we will be impacted by movement to India but anyone know how many of us they plan to keep? I don't think we would be getting assessments if they were just cutting all of us unless they just want to torture and mess with us on the way out. 😔
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Here’s the joke. I’m sure the employees in India are hardworking but I get a complaint call every time there is a customer interaction with them. They are very hard to understand. I just called dispatch 3 times to get someone who was marginally understandable. This is a customer service fiasco in the making. Go ahead Glen and Eric, make a call to India and try it yourselves.
If chosen to take the assessment, it will Include:
Adaptive Personality Test “ADEPT-15” ~20 min to complete
non-exempt through band D: “motionChallenge” measures planning capability ~6 min to complete
Bands E-H: “Adaptive Reasoning” measures cognitive ability & high potential
Skills being assessed:
Change agility
Analytical mindset
Culture of customer experience
Holistic problem solving
Systems thinking (only band E and above)
FNOL calls will be taken in India. Update your resume if this is a significant part of your job
Half my calls are now FNOLs. What are you guys doing?
Is it a staffing issue or something?
For FNOL Vendors? Because y’all suck.