Meeting highlights:
Need to do better on timeliness of adjusting claims and be careful in overpaying out claims. Scolding us basically on taking too long and paying too much. Claims hurt recent earnings numbers.
Still a lot to do in terms of Transformative Growth in claims. Need to ensure efficiencies and work on streamlining with less touches and less costs.
A lot of corporate jargon praising home office handling of COVID in the workplace and doing more to help and take care of our customers.
That was pretty much it....