Direct from the Better Business Bureau , and theres lots of these!!
Who but!!!
(1 star)
04/07/2021
This feedback is provided with regard to WB Mason's sales team in **, ** as well as their associated management. Specifically, * with whom I had multiple calls and texts in January, 2021 and his manager * * for whom I left voicemails (March 8th and March 10th) for which there was NO return call.We were looking to engage with a local distributor for a host of needs for our food business including but not limited to Deli containers, bags, labels, etc. committed * to getting samples to me and when I reached out to him to follow-up on where the samples were, he promised he would never again be remiss in getting back to me and that he'd have the samples to me within 1 - 2 days. I never ever heard back from him. I did let him know in our conversations that this is a great opportunity for WB Mason not just to get our business but also that I had a lot of other businesses I work with who are looking to stay local and perhaps switch over to WB Mason. What a deplorable example of 2 employees that, especially during *, had the opportunity to get new business but squandered that opportunity. Now I will be sure that everyone and anyone I know, and work with, to stay *** away from WB Mason and that employees of your company are not communicative or responsive nor are they looking to gain new customers."