Thread regarding Ford layoffs

Another low bar for how to treat a Ford customer. Warranty, Recalls, Rust, and Deception. What a combination that’s hard to say yes to.

Was the vehicle loan through Ford Credit? I don’t trust them! My son’s newer vehicle was totaled in an accident that was the fault of the other driver. His loan was through Ford Credit and he had purchased their insurance to cover the difference between the remaining loan balance and insurance payout in the event that the vehicle was a total loss and the insurance payout was less than what was owed.

Ford Credit told him that he must continue making payments until receiving the payout from the Ford Credit insurance. They said he would be sent to collections if he did not stay current in his payments on the totaled vehicle. They assured him that their insurance would cover the amount that was owed at the time of the accident. That did not happen. He made payments for months and their insurance covered only the difference between the insurance payout and what was owed when ford credit finally got around to processing the claim. He was out several thousand dollars and had to make payments on the totaled vehicle and his replacement vehicle while ford credit took their time processing the claim. Seems like a scam to reduce payout on their part!

Luckily my son had savings to cover this and assumed he would evidently get his money returned. What would happen to a person who wasn’t fortunate enough to be able to make double car payments.