I see so much complaining here but very few suggestions on what could be done to improve things. It's very easy to criticize, but do you think you'd be able to do better? Tell me, what is it that the management can do to improve the situation? What is it they're doing wrong that you think you could do better?
9 replies (most recent on top)
Make cuts at manager level and hire more adjusters with that money. Or have managers work some claims instead of hold meetings to read numbers on a spreadsheet to us over zoom
Too many managers just asking for the status report and do nothing.
- hire more adjusters so they actually have time to follow up with their customers instead of being buried in an unmanageable workload
- stop holding people accountable for s–tt y surveys that aren’t their fault, claims adjusters are Allstate’s NPS scapegoat for everything that is wrong with their processes and procedures
- actually offer competitive pay instead of below average
- stop making people work on weekends, there’s no reason you can’t set an expectation with the public if they file a claim on the weekend they’ll get a callback on Monday like every other company
- stop micromanaging people via minutes logged into phone/inquiry
- revamp mywork/tasks in general and get rid of unnecessary tasks that take adjusters away from customers
- bring back processors to help adjusters with non-customer facing tasks or tasks you don’t need a license for so that adjusters have more time to spend with the customer
- stop trying to lowball people on rental/lou and start offering direct bills to clmts again, it will cut down on complaints
- offer some kind of incentive besides “badges” and $5 gift cards, you can’t buy s–tfor 5 bucks and badges are like Monopoly money they don’t mean a thing, reward your employees with something tangible
- stop telling people not to use their pto
@knj+1aiNC7si The only metric that matters... Can hire multiple Patels for the cost of one entitled American employee.
Reduced cost with a small loss of business in the short term makes the bottom line look better in the long run.
We've seen the same thing happen literally everywhere, and it works, otherwise companies would stop.
The only way to reverse the trend is make American employees do more work for the money (which everyone is complaining about) or make outsourcing less profitable. With the current government, the latter is never going to happen when they want to raise the minimum wage and institute even more taxes on businesses.
Don’t fire a mass amount of people and then hire them back/hire new people shortly after
Don’t set goals where data isn’t clearly a bell curve
Show data and explanations when goals are released
Grow/hire within the company so the people at the top actually know how to do the job they are managing
Don’t threaten performance management when only 7 people in the entire department are meeting the unrealistic goal
- provide/improve resources to perform the job quickly and efficiently
100% of our job should be documented in a resource
Stop making excuses for why proper training, technology, coaching, reviews, etc. can’t be provided
Bring back rcps
Listen to customer/employee/agent feedback
Provide technology to perform the job quickly
Combine departments with similar functions
Streamline processes to be efficient
Make all processes truly customer focussed
Be transparent with the direction of the company
Lead by example vs unrealistic demands
Provide proper training
Have proper staffing
If India is better, share their stats, recordings, resources, accuracy rates, and have them train
Move claims to India. Lots of dead weight in claims.
Replace Tom Wilson, Glenn Shapiro, Terrance Williams, Julie Parsons, and Dan Trudan with those of better business acumen, logic, common sense, and who actually have a soul and 90% of Allstate's problems are immediately solved.
Allow field adjusters to go back into the field.
That's easy, find employment elsewhere.