I work in Auto and have never been so stressed in my life. Everyone is on edge and ready to push work off onto others and point fingers. Can’t say I’ll be doing the “right” thing much longer. Doing the right thing only results in coaching about production or unneeded stress.
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The frontline liability adjusters are feeling the pain from the stresses in auto. Every day is a barrage of complaints from shops, agents and customers. Any attempt to contact Central Dispatch in Pune is a joke. Leaders will call to escalate an assignment and are told it will be assigned in 3-4 days! The Pune reps are indifferent and get annoyed when we explain escalate means now! Almost impossible for LDU to do their job meanwhile the company nitpicks every little detail on the file. We ate losing a wealth of knowledge and experience with tenured employees leaving to go to other companies with more $$$. Taking pride in your job is history! We just try to make it through the day.
Only write the estimates with the 50-60 photos the shop sends you. Don’t call them asking for clarification on the photos. Lock the estimate and send it up. There’s no time to call the shop or customer to review the estimate/supplement. Allstate wants us to write an unattainable amount of estimates a day. If the shop calls you tell them to request a supplement. It’ll take another 6-7 days for that supplement to be addressed by Allstate since we’re all running behind , but that’s what Allstate wants, 8-9 supplements per vehicle repair. Rentals are running out and storage charges are over $1k these days lol.
I do the same. Cheapest parts & only write what can been 100% confirmed damaged in the photos. Let the body shop deal with it when it goes on for repairs. Let the shop do the VA for a sup, oh well if the shop is on hold with VA for half a day.
Best advice is don’t try to fight the SOPs. Hustle through your estimates, pick the cheapest cr-p parts (even if wrong, doesn’t matter), email that sh-t and on to the next one. Only write what you can legit see and don’t assume there is anything else. Keep time wasting arguments, investigations to a minimum just make a decision and on to the next. Especially treat claimants like cr-p, that’s what Allstate wants so they go through their own carrier. Hustle, get the production and don’t waste time blabbing to coworkers. Don’t argue with your boss, just do what they say. I’ve been doing this for years and have steadily got raises and kept off any “lists”. Don’t fight Allstate, they pay the bills, even if it’s ridiculous. And yes, I know, cool story brah
Cool story Bro!
You’re spot on, no easier way to be punished than to work around some nonsensical process to actually solve whatever issue you have. There is a direct correlation between using your brain and being in the doghouse with management. More people need to be brave and do the right thing more often, our self-respect is on the line. I realize you have to balance that with the fact you need to keep your job, but there are ways to beat some of the ridiculously unrealistic metrics and actually get things done to maintain your health and sanity, and I’m betting you know some tricks. Upper management has no idea about the various challenges we face and they are in fact the very cause of 90% of the problems because of their ignorance and/or indifference (I’m feeling really generous today). We claims adjusters sympathize with you auto adjusters, we are suffering too but not as much as you are, but we are hoping they get this wreck fixed soon for your sake mostly, a lot of really hard working and dedicated folks in auto or it would be so much worse... hang in there.