You would be SHOCKED how many agents are incompetent. Its one thing if they don’t know but many won’t listen. For example if the insured fills out the mileage form incorrectly. I’ll say hey they just need to send in a mileage worksheet with two readings to correct and agents will cry can’t I just fix it. I just want to say DO YOUR JOB. I understand customers not understanding insurance but many agents don’t even know what their selling or what the policy covers. No disrespect to the good agents out there that listen when we help or agents that know insurance well
I somewhat agree with the author of this post. I don’t blame agents who aren’t the most competent, instead I blame Allstate, because Allstate prefers to keep them, while real good agents are laid off or forced to leave on their own.