The current state of service for the remaining and unfortunate A&E customers is unsustainable. And it's getting worse by the day. With technicians dropping like flies, there are areas in many districts where there is no service at all, and a service call cannot even be scheduled. And those areas where there are still techs working, earliest service can be over month or two out. And this is not an exaggeration. So many techs out everyday with sickness, personal events, truck breakdowns, family emergencies, it's obvious that they're playing the game for as long as they can. Many of them stopped caring years ago.
Those who could actually try to do something about this situation, (managers and capacity analysts) aren't doing anything at all. You can't even get a response through e-mail from many of them. When you see management just ignore this situation, and focus on other irrelevant priorities and daily tasks, it's quite obvious that this sh–show is quickly collapsing. And the sooner the better. Stop screwing customers over and over again with constant reschedules weeks or months into the future. Shut it down. Now.
Well said, @llb+1a084lxQ.