So I have to say, after speaking to customers daily I can now add “apologizer-in-charge” to my long list of talents. Never let it be said that Allstate doesn't help us learn new things and expand our skills. I'm sure this'll come very handy in my future career wherever I might land. Thanks, Allstate! /s
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I never apologize on behalf of Allstate. First I don't get paid enough to take the responsibility for the horrible decisions and processes and second I didn't make or have any input in said decisions and processes and this includes the rate increases every renewal. Let Wilson, Shapiro, Trudan, and Williams get off their dead overpaid worthless asses and hop on the phones and chat to apologize to customers and agents for their own mistakes and poor decision making. I'm here to help and service customers and not to apologize for the powers that be.
IA’s?
Yes. And agencies will soon have to train their clients to hit "Zero" when calling the agency to automatically be connected to their agent instead of a call center. Another process that will devalue and systematically erode the agency relationship with the customer. Who thinks up this horse-puckey?
What’s the actual skill set called? Haha.
They just voluntold us we’d get a new skill.