Hmm... ‘opportunity’ ‘growth’ and ‘development’ are key words. Yet massive lay offs last year and word on the street is more to come?
How does that make sense?
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The only "education" they provided was two twenty year old giggling bimbo doing Zoom meetings telling us how to do our resumes and doing some really poor interviewing classes.
Otherwise the vendor Lee Hecht Harrison was provided their services to us for 60 days free and the supposedly were supposed to help place us in comparable jobs. LHH was very pushy, arrogant, and expecting us to accept lower paying jobs in telemarketing and collection call centers as a part of "fixing your career". Once the 60 days passed LHH had their greasy hands out to start paying for their services and wouldn't give you the time of day until you started paying them.
It really was insulting at the type of "education" and placement assistance they provided. Much like everything else they provided shoddy lame assistance and tools and made it seem like we are forever indebted to them for their "help". I got much more from and much better results from doing all that online myself.
It sounded like they were going to provide education to employees for when they have to look for employment elsewhere. What's with the emphasis on learning tools? Who has time for this?
You cannot have GROWTH when you are bleeding customers out-the-door. Renewal retention is dropping like a submarine with screen doors and they preach GROWTH???!!!??? We will be #7 on the insurance lists very soon – down from #1 many years ago. Our competitors are having a laughing fit over this "Strategic Vision".
This is Transformative Growth in a nutshell....
The opportunity, growth, and development are in reference to Tom and Glenn's bank accounts. Not anything to do with the employees or even customers. To preach this in their little kickoffs and town halls is the sin of spin.
They knew from the beginning that there would be too few employees for the demand of work. This sudden re-hiring in some areas is not the company realizing that they messed up. They are re-hiring "eliminated" positions at 1 to 2 bands lower or merging areas where they are getting two roles for the price of one. And where beneficial which is about to happen in claims shove entire areas overseas where the can be paid a fraction of the US worker, there are very few labor laws to have to follow there, and the expenses decrease through these sad practices as bottom line increases and Tom and Glenn and the fat cats reap in the benefits at the expense and livelihoods of the employees and reduced service quality for the customers. A certain level of non-renewals is built into the plan and they could care less as long as the magical acceptable number is not surpassed. At that point it is the remaining employees' fault for not doing enough to retain the business. Of course claims service and timeliness suffers worse by design as claim payouts are also and expense that must be cut or at the least delayed so the books reflect the numbers they want.
Do not forget hiring more people back. Since they fired people and realize the demand is there