The department is already extremely short staffed. Our most talented people quit every week and 500-600 chats are holding everyday
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Chat will go away at some point too. Why do you think we are investing in ‘on line’ resources so heavily?
Allstate is a sinking ship. They let all the best employees go and leaving the $hit behind on these $tu9id chat lines filled with talentless id–ts
The leaders in RMBC are moving what they can and asking for suggestions from within. They have already been told make due with what you have and their hands are tied. Moving us over from ASIC is just the slow shutting down of agency services and proving a need to RMBC where there will always be a need. I guess it prevents layoffs and avoids hiring but a lot of those coming over from ASIC are paid at lower band levels then current RMBC that they wl be doing the same work. Guess who in RMBC will be on the chopping block when the time comes? Not us band two ASIC employees coming over to do the same work as band 3 and band 4 employees. They are slowly devaluing RMBC and much lime 2020 higher paid higher tenure employees will be lopped out.
I am in the RMBC and while I’m not sure of job security, I do know that they have moved around individuals for chat volume and they are even asking us for suggestions.
Unfortunately suggestions won’t work if we have no man power left. That’s all there is to it.
Unfortunately the ones that "realized they messed up" are the leaders and heads of the short staffed departments who are stuck with the mess and don't have the authority to do anything about it. The head honchos that did the head cutting and decide on payroll and head count simply don't care and know damn well what is happening....and it is by design and not going to change. If anything it will get worse. More pain.
Actually that is not what is happening. ASIC is training their better talents on RMBC and moving them over there and bringing in grunts from other areas and having them fill that void providing even lesser quality of expertise and service. The are only "replacing" what they are moving to RMBC for the year or two that ASIC has left. Corporate is clear in they don't care about the hundreds of chats holding. They are not going to invest more payroll in an area that isn't going to be there much longer. There is a better chance that they cut more than increase. Chat volumes are of no concern to Glenn and the gang. For more money in their pockets the agents will wait and they will like it.
The ironic thing is I think Allstate realized they messed up. They are so overwhelmed with chats right now that they are trying to get more bodies staffed on them and pulling people from other departments to help with chats.
I don’t think they thought through the aftermath of laying off all the positions they did in fall of last year then...
I would expect more layoffs in agency services this year. Agency services and ASIC will not exist in a few years when the elimination of the exclusive agent takes place and the direct sales and service model fully entrenched. Why do you think they are training some of us and moving whole ASIC teams to RMBC later this year? Because agency services is being phased out and no services will be available at all to agents the last 12-18 months that they exist prior to corporate taking and absorbing the agency books into direct. It is corporates way of demoralizing agents to leave like they are corporate employees. Or so it is impossible for agents to service and sell at the required level allowing corporate to term the agents and take their books for cause without paying a penny to the agents. If you think what they did to our former fellow Allstaters in 2020 wait until you see what they have planned for and what they plan to do to the agents the next few years.
500-600 chats are holding in the queue...but how many are "holding" while connected with a representative? Probably another 500-600. Every time you chat with ASIC you end up "holding" for another 30 mins after you are connected because the person is working on too many chats at one time. This is the most ABSURD situation I have ever encountered in my entire life. The entire organization should be ashamed of itself. We should be ashamed of ourselves for putting up with it. it is a disgrace! The people running the organization aren't leaders—they are mo–ns and are so disconnected with the policyholder experience they can't even figure out this is why retention took a huge DROP last quarter. We are living the demise of Fortune 100 Company.
Not sure but wouldn't rule it out. If claims and other areas are any indication being short staffed or keeping the "best of the best" talent that they tried to push last year have no bearing on who and what areas are laid off. If they want to cut payroll and it mean holding 800 chats instead of 500-600 chats then it is what it is and the remaining employees will be expected to deal with it.
The fools managing and running ASIC aren't the brightest of people so doubt they would be able to provide a case for stopping any potential cuts if targeted.