Management threatened to coach representatives if leads are not put in.leading into coachings to termination
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1) Calling leads provided to you through Sales Force marketing lists is voluntary.
2) Asking for permission to follow up with customers you serve in the store and then enter those into sales force can be required.
Yes it is ; and then again - management will jump on the chance to notate your observations and / or monthly conversations to show that you did or did not take " advantage " of calling disconnected numbers and people who are dead. From one consumer to another - do you personally answer your phone when it's a number you don't recognize ? ya, that's what I thought.
Yes actually says in csp entirely optional