I bought a "Craftsman 3-Piece Flex Handle Breaker Bar Set" on Sears.com. They sent me a open-box missing one of the three bars. It was shipped from Farmingville, NY. Just curious, how many Sears online orders end up with return?
14 replies (most recent on top)
It’s clear to see why this once great retailing entity is now broken, irrelevant and never coming back well except like a Mayberry RFD like retail entity online.
Martinez brought it back from the near death, he was so cool, Titus created the Dealer program that in the words of an Electrolux representative greatly aided in reduced PPU. Then also my came dumbA$& Alan Lacy. He sold off the very reason for a big brand name such as Sears to be profitable, the credit department. And one has to ponder why a poison pill wasn’t put in place to make it more difficult for the likes of Lambert to get in so cheaply. Yes we were told to say yes on all online issues if we had the product or not. Great customer service. That’s how you bring back a failing brand name.
How does one order a school to be close?
@hbg+19WfPDel
"I had ordered some back to school close for my two kids."
WTF does back to school close mean? Is the school open or closed?
I was in store support and pulled and shipped online orders. We were instructed personally by the Regional VP, District MGR, and Store Manager to send something similar or even the wrong item altogether just to satisfy the metrics and make the store look good to corporate. If we didn't they cut our hours.
Who’s blaming anyone for anything? Every time that happened, I always made out. Customer service in India always refunded me for the wrong or missing item. Most of the time, I got to keep the wrong item and I got to keep the SYW points and they would send me the correct item for free. I always came out even or ahead. Oh yeah, I forgot, that b–ches order from the NY store also included a case of wire cutting pliers. Like 10 or 12.
You literally have no one to blame but yourself. Why would you buy anything from that company?????
I actually worked in the department that handled online orders for my store. Over the years managers started to care more about metrics than actual customer service and garbage like that was actually approved by the store manager! I almost got fired for refusing to ship the wrong item like the store manager told me to. Sadly they just did it behind my back anyway so I took a corporate job later that year.
I’ve bought tools in the last couple of years where they sent something completely different from what I ordered because they didn’t actually have what I ordered in stock. I got to keep the wrong item and they sent me the correct item from another location.
I ordered tools that came in two separate shipments from two different stores. One store was White Palins or Massapequa. One item was missing completely, but they put in the box a whole bunch of locally sourced non-Craftsman tools that I didn’t order like hacksaw blades, drill bits, screw extractors, etc., even a hardware kit for a truck bed cover. Customer service sent me the missing tool and I offered to return the tools I didn’t order. While they were processing the return, they wanted the item numbers. After explaining to them three times that these weren’t Sears/Craftsman tools, but were tools that appeared to be sourced from a local NY distributor and apparently only sold in the one store, they told me to keep them. I got the impression they were just trying to clear the store out and filled the outgoing boxes with whatever hey could find.
You deserve what you get for buying Craftsman tools from Sears.
It's been an ongoing problem for years created by a poor inventory system & a corporate metric system to punish stores. Stores accept orders for merchandise they don't have, wrong size clothes & shoes, incomplete tools orders. That way they don't get dinged for refusing an order & having it passed on to another store.
Why would anyone even bother ordering from Sears OR Kmart online? Most of the items are from third party vendors anyway.
Wait, you can reach customer support?
Unfortunately, that's all too common nowadays. It happened several times to me in 2018.
If you call customer support, they will resolve it for you. They've always done that for me and it's the only reason I kept using them. But I eventually gave up.
I would advise against ordering anything online from Sears unless there is no other way to get what you want.
I had a similar situation about Two years ago.
I had ordered some back to school close for my two kids .
When I opened the box they left out a shirt and the package of underwear was torn open with only one boxer brief in it.