Does anyone know if people are being being fired for low clf scores? I overheard that CSLs are indicating that if we continue to get low clfs especially on restoration then our jobs are on the line?
6 replies (most recent on top)
Our RCL told us last week the CLF will no longer be a part of the adjuster’s PDS. Seems silly that they would fire someone for low CLF when it’s not even a metric for our PDS anymore, but I wouldn’t put anything last Allstate at this point.
Property 900 will put you on a UN and eventually fire you for low CLF. They can barely retain staff right now.
Funny how they blame the employees when it’s the companies fault for the customers dissatisfaction . We are only doin what we are told and customers don’t like.
In claims (not auto) we were told by our CSL that if they fall below a certain % (she believes 75% but not sure and she thinks that % is up to the RCLs) then we will be put on action plan and if not improved enough by end of month we will be termed for unacceptable performance.
It’s customer service surveys . Everyone in auto had a few low scores due to serious delays in addressing estimates after 2-3 weeks of cars arriving at shops. We’re told the CLF scores aren’t held against you right now due to transformative growth issues .
What's a CLF?