Does anyone know when XBS will be migrating to ServiceNow? Also, what impact will this have on the techs, parts, and supplies?
9 replies (most recent on top)
In Xerox service, we're being told that there are all of these XBS tech reps sitting around with nothing to do, and we'll get relief when SNOW implements and they start helping with our service calls....
Of course, we all know they are full of cr-p.
Service Now Champions?? Are we in grade school?! Give me a break... LOL
SNOW will be a sh– show...they are building it on top of all of their legacy systems and have created another point of failure with 140 data connections to the system so if one fails it all fails. This is just a way to consolidate all service and further reduce technicians in the field. They clearly have no idea what they are doing.
Indeed will create layoffs for customer care employees.
Not sure about all areas, but our XBS core is supposed to go live in the middle of April we were told. It sounds like it will be followed by layoffs because lots of job responsibilities are being taken off of the XBS core employees who handle parts/supplies. I think this will be just as much of a failure as HCL has been for the company. But as long as Xerox is saving money...
Goodbye to our core call center/dispatch. Your road ends with SNOW.
IWS is a joke. Just another acronym for ****.
IWS was also supposed to take off. We all know how flat that fell.
I don’t know. But I do know that ServiceNow implementations rarely deliver the intended value. It’s well known within IT circles. But hey, maybe it will be different for old Xerox.