There is absolutely an entitlement problem at Exxon but it's not really at the employee level. Corporate profitability was taken for granted for so long that many questionable practices and cultures sprung up in downstream/chemicals/support.
Now these organizations are being expected to actually deliver profits, while historically they were mainly focused around minimizing losses. A switch like that is very challenging for a business this large, and its employees.
Here's to a better 2021 for all of us
Post taken from @4rff+19C5t2VB, perfectly said.