I will say that by not taking and by not making the time to cope and deal with anxiety or other issues it snow-balled for me. I am now medicated because of it. I am taking it one day at a time. I thought that I was fine but I knew different. I will say that colleagues that worked in claims were absolutely gobsmacked and decimated by what has happened. I hope that those who work in the servicing centers do not face any layoffs or cuts. Sadly, the company did not hire a soul until the end of 2020 in my department. At that point, for me, the damage was already done. I enjoyed speaking with most members but grew disheartened by the know-it-all members/agents who overtook the good. It grew to be just one bad call after another. Not really sure how a person deals with it or copes. A good therapist was a fine start. Am I cynical in thinking that this was planned in part to stick to the front line associates in claims/servicing? Slim it all down by not laying people off but by creating a pressurized environment in which people seek out other opportunities through attrition.
Originally posted by @2mly+19nNBPnA.