The hardest part for me is when I have to justify myself to dissatisfied customers, who often do not understand why the service is so bad and that the employees are not to blame. I absolutely understand that customer perspective because they are looking for the best for themselves and are not aware of the scale of the employee’s difficulties. Explaining and justifying myself for bad service is like having another job. Of course, I will never do that, but I would most rather advise them to look for another company.
4 replies (most recent on top)
Uhhh.. but you ARE to blame. And the customer knows it. Anyone selling or servicing a product that they KNOW is defective or can’t deliver is a big part of the problem.
I’m tired too. I let the customers go off and vent and then I apologize for things out of my control because this company of ours decided to slash half the staff and give us double the work and I can’t seem to get anything dime because my phone rings nonstop . Major cluster buck
The lack of process sets the claim up for failure right out of the gate!
Me too.