The demise of Sears is casting a long shadow on Allstate.
At one time the most successful retailer in the world decided to take their eye off the ball of their core retail business intent on becoming the end all financial center for all Americans. Overconfident and full of hubris, they took their core customers for granted.
We know how that turned out.
Some of the same brain trust that was involved in the Sears debacle are doing the same at Allstate (looking at you Tom Wilson.)
Right now, the Braintrust in Northbrook is willing to gut their core business of auto/property insurance to build what they intend on becoming one stop for all protection needs.
Right now their auto/home sales and claims service is some of the absolute worst in the industry. Literally absolute worst...and there is no sign that they care at all as long as that short term stock price looks pretty.
Long hold times, lack of individual service, lowball claim payouts, convoluted claim handling process and employees who just don’t care anymore mirrors what you saw and what you found when you have entered a Sears store over the last 10-15 years.
If you think that the consumer will trust you to handle identity theft, etc when your core business is a shell of its former self, you are deluded at best.
You have Tom Wilson, Glen Shapiro, et al who are cashing in Allstate’s chips for the benefit of no one but themselves...
In 10 years. Allstate will be to personal
Lines insurance what Sears currently is to retail....
I know of what I speak. I worked for and was insured by Allstate for nearly 35 year’s.
Now my biggest insurance wish is that I am never hit by someone with Allstate sending me down that rabbit hole of how Allstate currently treats customers and claimants.
By the time Allstate reaches the current point of Sears: Wilson, Shapiro and the rest of the geniuses will have pocketed their tens of
Millions and will be long gone but the Allstate death spiral will affect and impact those unlucky ones left behind.
Those who do not learn from past failures will repeat it....you are witnessing it now at Allstate in real time.
I wish all of you who need to remain at AllstAte the best and good luck...
3 replies (most recent on top)
Oh, how well the prior posts have nailed it. Could NOT have said it better !!!!!!!!!
Just dropping in to give a roaring round of applause for the aforementioned posts. Bravo! 👏🏼
While Tom Wilson deserves much credit for the imminent and sooner rather than later downfall and total collapse if Allstate we must not forget one disgusting subhuman sh×tpile. And that would be corporate assassin and job butcher Glenn "The Ripper" Shapiro. Allstate is the third company that he has been tasked to tear apart from within. He already did his damaging deeds to The Hartford and Liberty Mutual. His sole purpose in his miserable life is to s— every dollar towards the top 5% of company heads and shareholders for a relatively quick and generous pocket stuffing not caring about hurting and destroying the lives of employees and eventual customers that were around long before him. Glenn Shapiro is the dictionary definition of snake, scum, and sewer. His fake smile, outright lies, and wolf in sheep's clothing is borderline criminal and his actions in the industry in the last 15 years is criminal. There is not a jail cell big enough or a place in Hell hot enough for this steaming pile of human garbage.