Gone are the days of taking 3 or 4 chats at a time! As of now it stops. Period! The incompetent nitwits at the top did not fight for keeping people that were laid off when the calls holding showed these people were needed. They just let the idiocy go without a peep in order to save their own worthless skins and their unwarranted and undeserved six figure paychecks. At this point they have ZERO right to tell me I have to take 3+ chats at a time or how to feel about the situation. Maybe the stuttering division leaders need to try taking even 1 chat. Doubt the cows can do even that. They just moo out orders acting like this us just a funny game. Our leaders know this us wrong and impossible. Agents are fed up and do more complaining about the service than they do asking actual questions. I ask that we all take a stand. One chat at a time going forward! We need to provide service to our agents. Obviously those in charge of this department have no idea about what the word service means. A total collapse of leadership and people in places of leadership that have no clue, no abilities to lead or understand the business, and who simply quit caring about their employees and agents. Time to take a stand everyone! 1 chat at a time! They can't stop all of us!
11 replies (most recent on top)
lol people who s— at Candy Crush downvoting
Looks like we've found the guy who the Candy Crush tests were designed to weed out. Three chats is a burden? Seriously?
LOL three chats at a time really isn't that hard. Step up or ship out.
There are five people applying for work at Allstate India in Pune and Bangalore who will gladly take on your salary each running a lot more than four chats at a time.
Someone’s not transforming!
Managing multiple chats at a time is standard in support centers. If you can’t handle it, maybe you’re the nitwit.
Fired with cause, no severence, no unemployment... that is what your future holds... either resign, or play their game... you have no power to change anything.
They absolutely have the right to define the requirements of your job.
Seems like you don’t want to keep it. Enjoy being fired for cause. No severance. No unemployment.
Congrats, happiness is priceless
Tell them to apply and join the fun!!
Fire and hire. There's a lot of people who would be happy to take your chats.