Cummins advocates voice of the customer; but is blind, deaf and dumb to Voice of the Employee. Residual effects are that customer’s are all directly impacted. Customers are aware of the routine instability at Cummins and are switching service providers to competitors.
Perfectly stated, @jqp+18jFcwxQ.
don’t*
Right now it seems that so called upper management do give a sh– about customers or employees. This new transformation Cummins is going through has totally f—ed this company up. I look to this Company to be out of business in the next 5 to 10 years, unless we see some change in upper management whom doesn’t express their liberal views into the organization.
Employees are easy to replace, customers are hard. We're still flying high on that "muh twelve valve" goodwill. Regardless, "Voice of the Customer" is just marketing jargon to hide the fact that everything in phoned-in at this point.