I have a problem with my SM. I feel I am being singled out at every turn. I am not sure what issue he has with me, because I do what I’m told as quickly as possible. There is nothing he hasn’t asked me to do that I haven’t done, and while I don’t expect praises from him I also don’t expect the derogatory remarks he gives me and at times makes about me. I seem to be the butt of all his jokes, as if I’m an example of what failure looks like. Can anyone advise me on how to handle this? Who do I need to speak with to stop this type of behavior?
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The fifth cornerstone at Follett is retaliation, if you complain HR, legal and your boss will begin a process to justify firing you for cause, while they are investigating your concern. Nothing personal, that’s the Follett management model. I suggest you keep doing your job, accept the feedback as if it were positive, and look for a job somewhere you are valued.
Have you held your job for while? Are you willing to relocate for a promotion (the correct answer here is yes. If the answer is no, keep reading).
You're describing suddenly stupid. A top performing employee is given little direction and then criticized for the outcome. If that feels familiar, you may have been selected for elimination. They'll abuse you until you quit, or until they can fire you. No severance. No thank you. Good day!
A previous post said document! Do it! Also, try to find a smoking gun email or phone call where the SM was told to abuse you out. Without that, it's hard to win a harassment case.
Find another job.
Good Luck. It's awful.
HR's job is to protect Follett. Don't kid yourselves.
Had the same problem a few years. H.R. did absolutely nothing, talked to other employees who said the same things as I did. H.R. basically said yelling, and screaming does not constitute a hostile working place. I quit and told the manager to stick it.
I am so sorry this is happening to you. What you are describing is an hostile workplace environment. We have all had lots of training on this. If you can, go to mylearn again and watch the videos. Regardless:
(1) Document, document, document and be specific. If there is anyone else in your store who is willing to document, that will also be helpful.
(2) Object firmly the next time anything happens. And document that you did. And if you feel comfortable (and I know nothing about this is comfortable) let your SM know you are documenting your objection.
(3) If you feel comfortable, tell your RM, either in person or by phone. Your RM is obliged to act and you cannot be retaliated against.
(4) Tell HR. Again, they are required to act and you cannot be retaliated against. They will notify your RM so you might as well get ahead of that.
I am not posting anonymously. While I’ve been gone from Follett for almost a year, I still have many friends and contacts there. I may or may not know your RM. I certainly hope I do not know your SM! Please reach out to me directly if you would like me to step in on your behalf. Again, I am so sorry you have had this happen.
Find a new job!
Get the heck out of there!
HR for sure. Then again, that's if HR and/or your regional decide to do anything beyond that. Had a similar problem with my SM back when I worked for Follett. I never went to HR because so many others filed complaints against the SM - almost the entire part time staff, a handful of the full timers. Customers and faculty even contacted corporate due to issues they had with her. Nothing ever got done beyond a light talking to. Good ol' Follett Values. She's long gone and someone else's poison now.
Does your phone have a voice recorder on it? Start using it.
Does Follett have an HR? I thought it was just the Quad webpage.
Go to HR. There is no excuse for your SM to berate you like that.