IT's everyone else's fault
https://www.wsj.com/articles/at-t-chief-says-tech-giants-hold-too-much-power-over-streaming-11603132442
Asked Monday about how the streaming service has performed, Mr. Stankey said the app was “well beyond our objective of having over an hour of engagement,” adding that “we still have work to do to get the scaling done.” – That's C Suite for "We don't have any customers"