ZDnet posted an article about the recent incidences at Verizon stores and mentioned problems with other carriers.
The writer of the article is looking for employees feedback on how Verizon has dealt with the pandemic. What we face in store everyday.. etc.
Anyone anonymously want to take part his contact information is located in the article.
ZDNet: A Verizon salesman says the abuse is getting worse.
https://www.zdnet.com/article/a-verizon-salesman-told-me-the-abuse-is-getting-worse/
It's gotten to the point that I have to disregard my own safety. I tried talking to my GM about not touching customers devices and he said its inevitable and unpreventable. That I'm going to have to do it. At my store they have never followed the 1:1 ratio. They're saying its a 1 rep per account. So, at times there are 15 - 20 people in the store. It doesn't help that I have coworkers that think covid is a conspiracy.
The article only gave the ultra abuse incidents that either made national news or local news..The reps have had to put up some degree of abuse for years now, so with the touchless retail the attitude from the other side of the counter is increasing. The percentage of people are reasonable and the Frontline have always gone above and beyond. So, we have no promos for upgrades(some trade in promo) so why the people continue to go to corporate stores,yes they still think we will do phone content and tech support like we have done in the past and in some instances spend hours with them. If you look at the bad surveys (nationwide) its always phone content transfer and tech support which Verizon claims we don't do for 2 years now! Lastly, greeters at the door(managers are letting openbox FedEx customersin the store were we ultimately have touch one of their phones(with gloves) instead of telling them what to do(we even have printed instructions) with setup screen images?I could write a book on what I've seen customers do to reps! And store managers are not helping in crowding conditions and employees safety and thats the biggest abuse not the customers!
@seo+16tkMTst I assure you, your job is not “necessary” don’t be a fool.
Obviously the solution is to just close all stores, lay off all the employees, and let all the leases terminate. Verizon has been going in this direction for awhile anyway, and why expose employees to the pandemic? Verizon can sell phones and service plans just fine at Walmart, Best Buy, and Costco without paying a dime of rent. Budget MVNOs have been doing this for over a decade, and if they can manage, so can Verizon, so that actual necessary jobs can be preserved.
Did a 15 year old write that article?