I have never seen anything like this. If this is the dysfunction of this company I want no part of it and I am looking for a new insurance company and auto club.
This is beyond layoffs...There is something seriously broken and if employees and management need to snipe at each other like this...just WOW..
11 replies (most recent on top)
Dear customer, Allstate teaches us to not care about you and care about quantity only. I heard “it’s just business” from my RCL, or office manager, many times.
So... there’s that.. I hear USAA is great if your able to.
@ 16dWFGDW. Completely agree. I had the exact same experience with my managers. We are told one thing in emails from corporate but then in the huddle meetings.. or what we called team meetings prior to this id–tic Glenn Shapiro huddle cr-p.. we were given the real expectations verbally. I remember when our field director was threatening to fire everyone who had blown a time limit in the rep unit as they piled claim after claim on us.. 300 pending, and then denied it to us in our office meeting but the CSL verbally communicated to us later that it was true and then she tried to fire me for doing it. But of course being an inept Allstate ”leader” missed the fact that I got the offer out in time.. yea real transparent and real leadership there... good luck to any customer that keeps this insurance. You can go with any company and get the same or better claims experience then Allstate.. try using your rental coverage when there’s a delay in the repair process... it’s like pulling teeth.
@svo+16dWFGDW it sounds like you are the exception not the rule at Allstate. My manager talks a good game in front of anyone other then the team. Once they are absent the “real” expectations are communicated verbally of course with no witnesses. Duplicity is rampant with “leaders” at Allstate.
I was a Platinum customer for over 8 years until last week. My premium was over $1000 every 6. Months with clean driving and DMV record until couple of years back we my car was slammed into by a distracted driver at an exit. The claims handler was really bad and I had to call them despite my condition for the adjuster to even call me back next day. The Total Loss adj was even worst. Finally I decided to take my business else where because if thats how I am treated when I need them the most and I was one of their higher end customers, then I want no part of this company. Good luck to everyone!
I've been with Allstate going on 31 years and the customer has always been the focus of everything and never, I mean never was I trained as a front line employee or as a leader for multiple years ever trained or trained to present horrible settlements. Every settlement was a fair assessment of the claim itself based on the facts. I have trained countrywide and the employees are top notch and while these are stressful times no doubt - telling false information isn't helping.
The executives, directors, and our 80 proof CEO don't give a damn about us employees and they care even less about the customers. They have taken for granted the tens of millions of Allstate customers and even more policies.
Dear customer - employees are allowed to vent. Google whatever company you work for to see how people feel.
Maybe customers shouldn't come on these boards. Employees have a right to feel how they feel and to vent those feelings. Judge Allstate by how you have been treated as a customer. Me and others posting on this site, don't speak for all of Allstate. Show me one person happy about losing their way of living. Folks will continue to vent bc that's all we can do. Regardless of what happens on here, they still firing folks. I am mad as heck about it too. I would expect to be treated with more respect. Fire folks, that's fine. But don't broadside us!
I have been an Allstate customer for years and this is like when you have the neighbors that look like the perfect family and then you get a look into what really goes on in the home to find out it is all screwed up.
I guess at least the good thing for me as a customer is with the claims I have submitted for my house due to weather or cars due to hit and run and uninsured driver were processed without delay.
Dear customer...please keep in mind that there’s a level of stress felt by all during these difficult times, but there’s also good within the company and most of that seems to be silent on this site. I am not in management but do work with a great group of people so can’t speak to all that’s mentioned. With that said, we all have questions and are all hoping for more information sooner rather than later so we can plan accordingly.
It's been a horrible company, for customers at least, for a long time. It's all good until you file a claim. Employees are trained to present horrible settlements to you with a smile and you are to smile about it as well. It's now only going to get worse since the company is devoted to become the "lowest cost insurance carrier". Welcome to The General.