I am still with the company and I work with a lot of different department to get services delivered to the customer. 99% of the people I work with over the phone or in person work hard to do the same as I do. We want to do our jobs and feel a part of something larger than ourselves, both union and non-union. There are always bad apples but for the most part hard working people wanting to get the job done and then go home to their families.
The rub is we are pressed every day, all day. It’s all about the metrics, so someone can get their bonus. I have known and worked for many managers but sad truth is I can think of only two managers that cared more about the employee and customer rather than metrics. Guess where they are now… gone.
We should not be fighting and blaming each other. It starts at the top management; notice I do not call them leadership. I know what leaders are; they are not, moving on. They push the metrics to support their “bonuses”. Take a look at what the top management makes is bonuses, it is appalling. I don’t know what the answer is honestly... tread water and pick your battles with management. Good luck all.