AT&T undervalued customer experience, Now It's time to pay the Price

https://www.businessinsider.com/business-insiders-top-advertising-and-media-stories-for-september-8-2020-9

AT&T undervalued the importance of "search", the company decided to focus more on becoming a media giant at all cost.

The decision to focus more on media meant they neglected consumers, trends and a need to improve the user experience. AT&T managed to screwed up the loyal customer base in a massive number as their viewers started abandoning ship.
AT&T's content Aspirations failed to make enough of a profit in order to scale. The question becomes "Will 5G will be able to carry this company as a whole?"

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Verizon is the best

Verizon is ahead in deployment of mm wave, which doesn't really cover much but is the tech with the wow factor, and TMobile is drowning in spectrum. T's an also-ran in both categories. They've neglected their network like their customers, and it's only going to get worse as they have to cannibalize it to prop up a media division that needs billions for playing catch-up in content.

They're f'd.

"Will 5G will be able to carry this company as a whole?"

According to Root Metrics....NO

For the 14th straight time, Verizon won United States RootScore Awards outright in the categories of overall performance, network reliability data performance and call performance.

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AT&T undervalued customer experience, Now It's time to pay the Price

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