Has anyone ever looked at the comments on the FB page, Windstream at Home? We advertise all these great speeds and NOT ONE customer has anything good to say? Whoever works this site internally says the same thing on each comment. “Please DM me your information and we will help you, blah blah blah.” We can’t help them. Our sh!!tty systems doesn’t even work. It’s the same c-ap every day of the week. If I had a penny for every time I say, It will be just a few minutes, I am waiting on my systems to move.” I’d be by far richer that TT. Every time we get something that does work, they try something bigger and better that DOESN’T work. I am just a peon and I can see this. Why can’t the uppers see this?!? When will things change? Oh, never mind, I know better!
6 replies (most recent on top)
Dragonfly was a stinking t*** from the get- go everyone knew but no one would say it - fa la la la la .... what a bunch of losers TT & the gang
it's BS. The same reply - open a ticket with support. Ummm....support is overworked cuz you laid off most of us when we were ALREADY overworked! Fix the networks, and the systems that support the network, so we can do our jobs!
The consulting company that was working on Dragonfly was kicked to the curb when somehow, someone in management miraculously discovered the project would never be finished and the consultants were surprise taking us for a ride.
"consolidate their own internal processes for years and can't even do that."
The problem is they aren't consolidating. Instead they duct tape solutions like Dragonfly (we spent how many 10's of millions on that for it to fail spectacularly). The latest project (Kailish?) I don't trust at all. Every big project I've seen them crow about internally has turned out to be overblown.
Most customers are DSL, EFM or T1 hahaha
They won't see it and it will never change. That has been proven. The software powerhouse has been trying to consolidate their own internal processes for years and can't even do that. If you can't maintain your own you sure can't maintain a customer. Proof is in the pudding.