Today we received an email from Mary F___h announcing yet another Employee Pulse Survey. As many posts on this site confirm, the results of the first Pulse Survey were not shared with the staff. Was this a deliberate decision by Sal or did the various Senior Leadership Teams sweep the results under the carpet to divert focus on their poor performance and/or perhaps deliberately try and subvert Sal's initiatives? We'll never know, what we do know is that the first exercise generated no obvious benefit.
Is Mary gaslighting us all with statements such as "We have implemented a company-wide simplification project" (n.b. implemented is the past tense so the project is finished) and "we are communicating... with greater transparency" and the very worst of all "... our regions have been working to make positive changes based on your feedback"? I don't know about others but I see no evidence that these statements are true,
I can’t tell if:
a) Mary believes what she has written and is sitting in an ivory tower with no perception of the day to day DXC reality for most of us OR
b) It is a cynical exercise to throw a few crumbs of hope to the staff OR MAYBE
c) It’s a tacit acknowledgement that the first Pulse Survey was a failure for most of us and so it is being done again but of course that couldn't be openly admitted.
If there is a simplification project, where are the committed timelines and deliverables? Our clients wouldn't accept a project like this yet that's how DXC internal projects are run. I see no evidence that my region has been working to make positive changes based on feedback. I only see superficial efforts, enough to manage the message upwards to show Sal that things are being done without investing any time effort or money. Trivia nights aren’t addressing the problems.
How can we know that these "Actions" are based directly on our feedback when you haven't shared that feedback?
The new management came to DXC with a huge expectations and tremendous goodwill from the workforce. That goodwill has been (is being?) squandered and this is perhaps the last chance for them to gain credibility. Don't trust the regional managers to communicate the results the outcome will be the same as the last time. Be transparent, warts and all. We all know the problems, show us you also know the problems and don't take what you are being told by the management teams at face value.
I'll be "Speaking Up!" and responding to the latest Pulse survey but I don't see my responses being any different to the last one. What needs to be different is what the executive does with the results.
Sal don't trust your management teams WE DON'T.