I received a letter from USAA that disturbed me as a client. It states that now the bank will hold my money for up to five (5) days before they “let” me have it! Really. 🤔 I think that you forgot that you earn capital off my money and off each transaction that occurs on my account. I have a checking, savings, auto insurance, rental insurance and a financed loan with you in addition to ten (10) years loyalty. I’ve never missed a payment in all those years and I’ve never overdrawn. So, please, explain to me, exactly how you think that you have the right to to choose when you will “give” my auto deposit to me? Guess what. Yes, that’s correct. I’m bank shopping.
Oh, and USAA is currently in the process of also selling off all of their assets to Schwab. In addition, there is a little, itty bity hidden link that actually leads you to Schwab, and not just for investments. Further, USAA has now started a new recording on their automation that now states “ this is an attempt to collect a debt. If you owe a debt this is an attempt to collect that debt. If you are in bankruptcy or other proceedings, this is an attempt to collect a debt.” Yep. Great greeting USAA. Can you say go fu** yourself.
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I have been with USAA for 51 years, some 20 years as a "member" and the last 31 years as merely a "customer". USAA has lost all concept of customer service as it's now being directed by its legal and marketing departments. I'm sure all the heavy USAA commercials on TV has cost me thousands of dollars in lost dividends to my "Subscribers Savings Account." Contact USAA and all you get to speak to are ill-informed third party contractors, never actual USAA employees. I could go on-and-on for hours about the deterioration of USAA quality, integrity and service in all of their offerings and the associated departments. This company now solely exists for the betterment of its upper management. Pitiful!