There are thousands of abandoned calls in VA Each week and we’re still in COVID status. About 100 employees moved to from auto to property in the last 2 months. Unless the west coast is slower then we are in the east I don’t see how down sizing makes sense. And GHRN increased won’t fix things WE’RE ALREADY HITTING THAT TARGET!
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About the only thing India can do a good job at is writing a QFC estimate on repairing bumper covers.
No offense but India can't do sh–! When the lock down first occurred my department had to start doing the tasks that were usually handled by the India office (I am in ldu) and we were better at doing their work than they are. I have so many agents complaining about how total loss is being handled in "Allstate of India" as they call it and that customers can barely understand what they are saying and are told a different thing each time they call them (ie one person says we need the title, the next person says we need the title and the release, the third person says, oh no we don't need anything, etc.) I remember when they used to order the police reports for us. It would take them a week or longer just to order the reports (not get it but put in the order for it) and half the time they wouldn't do it and would just note the claim saying, "Not enough information to order the report." Um..let's see the name of both drivers, their addresses, their VINS, the name of the precinct and the report number are all on the claim as well as the intersection. What the else do you need? Once they started having us order our own reports surprise surprise we got the a lot faster.
India can’t do VA . Need experienced field adjusters to do love calls with shops .
I can't imagine them downsizing auto technical anymore than they have. I work as a liability rep and I know how backed up you guys are right now.
I heard QFC may go down due to good hands network and the ccc Artificial Intelligence estimating product