This is why we are losing customers

I left Windstream 2yrs ago, but worked closely in data centers with alot of enterprise customers as a net texh. Had a customer hit me up on linked in today asking for advice as they have been down hard for 2 days with no updates and has been on hold for up to 1.5hrs trying to get thru to someone. He called 3 time today as was on hold over 1hr each time. Guess things are pretty bad at WIn now a days. Checked in here and that confirms it. Your customers are reaching out for former employees for help because they no longer have any contacts at Windstream. I was honest, that network is in trouble and he should leave immediately.

Originally posted by @4vjm+14YzkOIo.

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That statement is backwards. You have ancient central offices in 90% of your footprint and you have small rooms off to the side for Winterstate. That is a sonet/tdm network from the 90s. More of your network is covered with paradyne dslams then the winterstate portion. More lucent 5e switches and nortel dms switches then you have sites with winterstate. It is literally a collection of the worst CLEC networks the industry has ever seen hahaha

Spoken like a true network eng. The network IS in trouble, severely outdated, and acquisition conversions were never completed properly. The network has more ancient corners than Rome.

it's difficult to justify the service response however

It's a large network with a lot of former companies and few corners of the network that are ancient. "That network is in trouble" is a broad and sweeping statement.

Thread regarding Windstream Corp. layoffs

This is why we are losing customers

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