They’re closed indefinitely. Laid off? Now we’re expected to email other inboxes with questions. How many tickets do you have open? “It’s a known issue that PSC is shutdown.”
10 replies (most recent on top)
I may be in the minority, but I liked the PSC team. There were a couple of real jerks, but for the most part they were a good bunch trying to do their best. It just seems really ironic when the company is trying to get everybody connected they decide this is the time to get rid of support. It would be really nice to have someone help us trouble shoot why we can't connect our personal computers to the quad.
The RCMS role is puzzling. I really don’t see what value they add to true stores. What is their job anyway? RCMS and RMs can be one in the same. What about the cross over between GVP and VP of sales. These two could really be one of the same. Store managers have to know everything. RMs and GVPs should too.
And to think, it wasn’t that long ago that JH wanted to eliminate all of the RCMS positions. She asked pretty much every RM on her visits to explain their RCMS relationship and prove they added value. She really wanted to drop them. What a nightmare that would have been.
PSC associates are individual contributors who worked at the service desk. Executive leadership funds the technology and decides the level of support, staffing and priority your requests receive. Blaming the PSC staff is shooting the messenger. How sad when this forum is used to celebrate front line associates losing their jobs.
Absolutely! What a fantastic opportunity to sh– on those people who work in PSC, who have families and no longer have jobs. I don't care that those people are just like me, doing the best they can, f— em! I logged a ticket once that took weeks to resolve, you better belive I am happy those veteran Follett associates in PSC no longer have a job to support their families. Come on everyone lets embrace in misfortune of our fellow Follett associates!
Any store that calls with an “urgent need” goes to the bottom of the list.
Looks like the Research department was also canned.
To be honest it was only one person anyways.
I received this from my manager today:
"The Follett Product Support Center no longer exists. We are to use best practice and procedures under TIPS on the website or as a secondary measure, contact [redacted]. It was asked in today’s conference call if product support will be reinstated. The answer is unknown at this time.
Not like they were available beforehand. Two-three weeks later, "um are you still having issues with that urgent need?"