Please no smart a** answers. Just very curious. Is the liquidator the one in charge now or is management? Thanks a million.
9 replies (most recent on top)
MPU is Member Pick Up. If you order something online, you scan your receipt or email in a kiosk, and we bring your order to you.
Then you get customers who want to return merchandise after numerous signs are posted that state 'Final sale. No returns."
We were a high risk, high shrink store to start with, zero loss prevention, zero support from anyone in the organization regarding trying to protect assets, no outside security. We lost shopping cart after cart every day of liquidation. We just had inventory 3 weeks prior to going into liquidation, and we shrunk another $750,000 just through the liquidation process. No body, and I mean nobody gives a damn during the process, including the Managers and associates, why the hell should they risk the confrontations.
MPU = merchandise pickup
Closed one Kmart at that was enough for me. We lost so many associates. The store got busier then I had seen it in 10 years. None stop lines, none stop “can you check how much this rings up for” since customers are generally dumb and can’t do basic math. OMG the go backs...people would come up with carts of c-ap and change their mind on half of it...it S—ED. We had so few employees at the end, we ended up hiring 10 plus temps just to vacate the building in time.
what is MPU?
Worked in MPU at two closed stores:
Trucks will randomly show up and have to be unloaded. Anything from boxes of clothes from other stores to trucks filled with fridges and treadmills. No warnings.
Having 1 or 2 MPU guys trying to handle 23 stage requests for floor model patio sets and appliances.
Customers are the worst people possible. They will destroy the store.
Liquidator is in charge, although he or she will run his orders through the store management.
Liquidator will start off selling store fixtures. This will slowly devolve into you handling the sales. Our liquidator thought it would be a good idea to put the fixture register at MPU. Anything not sold will have to be destroyed in the trash compactor. Liquidator might hire a couple of temp workers to “help”.
The whole process really s—s.
Been through two. While the previous poster is correct that there will be a lot more obnoxious customers than before, it is overall not really that bad. The manager is still in charge of daily operations for the most part, but the liquidator is obviously in charge of things like signing and consolidating the sales floor as stuff sells down. On the plus side, unless your manager is a complete id–t, there is no more worrying about trivial metrics like PAs, credit cards, etc. If you stick around for a bit after the last public day, it's all just tearing down fixtures and throwing things in dumpsters. If the liquidator is cool they sometimes even buy lunch for everyone (on the manager's store card anyway) for the last few days.
The average nastiness of each customer is increased by approximately 75%.
Theft attempts will skyrocket.
You’ll hear nonstop about how things are still cheaper at the dollar store.
It’s a front row seat to the absolute lowest forms of life that populate our country.