I was bullied by an angry, jealous and incompetent Director, but her goal was not to make me leave - she was afraid that I wanted her job. After decades of 4’s and 5’s, with my bonuses exceeding the normal percentage every year, she suddenly was trying to paint me as a behavior problem, in order to withhold the bonus and drop my performance score. Her goal was to scare me into taking on even more impossible challenges than before. She thought people would credit her with the success of my work, while treating me like a slave so I would lack the confidence to push back or speak up.
She was - and still is - simply a horrible manager and a despicable person. The difference between the last couple years and the way things USED to be in this company is that we actually used to live up to those core Culture values we spent millions talking about and pushing. 5 years ago, that Director was the same person she is today, but she hid it because she knew she would not get away with her behavior. That changed.
Today, her behavior is open, her nature encouraged because she now represents the true UHG Culture; all talk, no accountability or competence, and lacking even a basic understanding of the business. Her value is that she can bully employees and clients alike with her abrasive and aggressive attitude, to keep contract dollars going while blaming staff for failures in delivery - allowing her to cut costs as she runs off the experience and competence needed for the long run but too expensive in the short term.
Nothing was more satisfying than choosing to walk away, to refuse to engage in her game. That was the best thing I
ever did and I found so many better opportunities, both financially and for the kind of work that feeds my soul. Until I escaped, I had no idea how much of me was being s—ed up by this emotional vampire and the attitude of “what have you done for me lately “ that turns success into a whip to beat you with going forward.
Those ghouls who artificially protect the corporate bottom line by pushing short term profits while putting employees and clients at risk are the reality today throughout so many Optum and UHG lines of business, as the priority is the increase of the price per share. That stock price is the measure of the fundamental failure of this company and degradation of service. In our industry, the unprecedented profit, and constant chase for more, is a red flag that services are not being delivered. That stunning increase over time is not sustainable in an ethical and morally responsible corporation. UHG Culture is a front now, to manipulate perception, but it is no longer practiced.
I don’t think UHG formally condones bullying as a cost saving measure, but the UHG priorities and real culture naturally foster those types of managers who lean toward bullying as a management style in place of competence.