Maybe this is too sappy for this message board but I am thankful for the Windstream employees who work hard in spite of everything to keep phone and data service up and running in this town.
Happy Thanksgiving and good luck in the following months.
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I am thankful I left windstream. I have worked in telecom for 25yrs and have never seen moral so low or such an unstable network littered with ancient equipment. Nor have I ever seen where management cares so little about employees or customers. I was told several times by my direct manager to “stop caring so much”. My manager held team meetings and just b–ched about how bad other departments are, but there is zero collaboration between teams to make things better. Never saw a workplace quite that bad and hope to never see one again. Walmart and McDonalds employees care more.........
it's customers like you that keep us going when days are the darkest. Thank you and I hope you had a very Happy Thanksgiving!
Yep. Because metrics and pretty charts & graphs are how the FAT-5 are swaying the numbers to get that bonus.
Metrics over customers ten times out of ten
And that is the environment management has enforced. Customers do not come first. You would think maybe a manager would reach out to repair and use this as an example and get a ticket kicked off. Instead its “we do not work off email and nobody respond to this”. And now the customer will still be down Monday morning and it will be 8 days at that point.
As a tech, your job is justified by the number of tickets you work. Doing work without a ticket.... that's career s–c-de right now.
While windstream management continues to go out of their way to screw customers. Had a customer down and my manager told me NOT to troubleshoot without a ticket. His words were “if repair cannot do their jobs then they need to fall flat on their face before anything can get better. If that means customers get screwed, then so be it”. This was in response to an email for help from repair.......
Happy Thanksgiving to all the customers who have stuck with Windstream, you are all special and important to those of us who continue to go into work each day and try our best to support the Windstream services, however good or bad they are at times. We do this because we choose to continue trying to do our best in a tough, stressful environment run by a management team that seems determined to squeeze out the last breath of life left in a company that was once a great place to work but has become a daily challenge to our sanity and moral.
sadly those are more warm and heartfelt words than we get from our own mgmt. happy thanksgiving to you too.
Are there more layoffs today?
Personal integrity and dedication you can take with you to your next job with a real company. Too bad the "Culture of Accountability" was never taken seriously by the upper crust.
Those of us who still care about taking care of our customers, who also happen to be our family and friends in our small towns appreciate the sentiment. You are very welcome. Thank you for sticking with us while we suffer through this C-level caused disaster.