How big is the company’s biggest customer as a share of Windstream’s total revenues? 1%? 5%? 10%
Has senior management reached out to them? Maybe given them their number or another key manager’s to call if there’s a problem?
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When I worked there we had to use terms like "synergies" instead of layoffs, rif's, etc when we created our presentations used when planning things like layoffs, rif's, etc. I dont think I will ever be able to see that word without thinking of WS and Layoffs.
Synergy....Gboys like this term....easy for them to remember. Listened to Townhall. WOOHOO.....raises all around
Its called Synergy Ssavings.....but that took work th the cronies did not understand or wanted to expand any efforts. And even then it's a scavenger move.
All those central offices under the same roof operating independently of one another. What was the point of buying all those failing CLECs to just leave the networks be with no consolation? Most of those few remaining customers are TDM too. This plan stood zero chance of working. Or was this the plan to bleed the pig and laugh all the way to the bank?
That Philly location pays well over $1M/month for very little traffic. Earthlink, Cavalier, Broadview, Paetec, US LEC and Windstream all have a central offices under the same roof in the same building. Huge TDM switches in each one. Several generators, battery plants and hvac loops all costing us for upkeep. its insane. They could all be collapsed into a single suite.
The problem is.... I just don't care anymore. Like a lot of my colleagues, watching the fat cats get fatter while we watch our coworkers escorted from the building with their (now former) work life in a box..... I just don't care.
I've told several of them point blank that they should find another service provider. WIN is not equipped to handle their service anymore. I've had customers tell me that they're leaving because offshore support makes it difficult to open tickets. When we're sent out on tickets, we have long wait times to get support, and even longer to get someone who can skip the script and just troubleshoot.
Our days are numbered. At this point it's a race to the bottom. TT's polishing the brass on the Titanic.
@125uDlqS-2rvt and the big issue with the decom projects are the inaccurate designs, the reversed wiring in multiple colo's done by contractors, and inaccurate information on the new circuits being sent to LEC'S. Top all that off with the fact we need help from our CO techs and they are being let go with frequency.
Agreed, we have way too may CLEC networks. I know there are teams
of people working to decomm all of that but it takes years and
we only have months. One previous post someone mentioned that we
pay $1M/month for our Philly location with multiple CLEC co-located in there.
That is the overhead that is k–ling us. Some of these TDM switch sites I have worked on
were down to 10 -15 PRI's. Why do we even have a switch site in that market?
Largest customer is probably less than 1% of revenue. That isn't the problem. The problem is the inability of the CLEC side of the business to turn a profit due to the structural issues of well.. being a CLEC. The recent removal of price caps on TDM data circuits is not helping the matter. We are upside down on so many CLEC customers it is embarassing.
Most of the customers I talk to do not know who their sales rep is. A majority have been laid off or resigned. I have watched countless customers leave because they have nobody to call. Call the main number and you go overseas never to return lol. I arrived at a customer site and smartjack was in alarm. I took a drive to the collo and the ckt was not wired. I review the ticket and repair called it out to Verizon 7 times in those 3 weeks.....here this was a CFA move where we never tested/accepted and just cut it to an unwired cfa. windstream has the worst repair team in
125uDlqS-hwv - hah! You must have worked in Windstream tech support. Your techs are what k–led WS. Worst ones out there of all the big Lecs. Customers couldn’t run from you fast enough.
No one cares about what EarthLink had.
Never should have bought the arrogant company. The most arrogant employees.
So I do not care about EarthLink
Win will hold on until the KEIP is all paid out.
There will not be any left shortly. In 2019 my footprints monthly average is 150 disconnects to 3 installs. We have processed just over 1500 disconnects and only 32 installs in all of 2019. Just let that sink in, how much longer can WIN hold on????
We already lost AAP, they were the largest national customer in the ELNK footprint. I am sure that makes up a significant dent in revenue. All of those mall/retail clients are dying a slow death and either close stores or Ch 11 themselves.
GAAP = Generally Accepted Accounting Principles
They call the big accounts and some customers require meetings.
GAAP?
GAAP!!?? WE DON'T NEED NO STINKIN GAAP. YOU DONT NEED TI KNOW MINION