As a front line manager witnessing this merger first hand I can attest to the fact that this has been the messiest, sloppiest, merger I’ve ever witnessed. AT&T has really outdone themselves and our customers are paying the price. The center dispatch team leadership is full of individuals who have never worked in dispatch, moved in from other organizations. In the field you have leadership coming in from other organizations which means these new leaders lack the critical understanding of how their organizations operate thus acting on and implementing poorly thought out ideas. Add on to this all the issues with ATLAS and the new dispatch platform, issues that continue to be unaddressed and issue resolution not receiving the funding it needs. I can see where this organization is going and it’s not pretty for anyone. The employees or the customers. My prediction is within the next 5 to 10 years we will really start to see the foundation of this company crumbling, as it’s starting to crack now.
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Old News. Anyone that's been here over a decade knows they do this all the time. It's never pretty.
Once they get rid of the dead wood managers who are too lazy to order technicians tools things will improve. They know all about it. Git if’n y’all knows good fer ya.
The OP made some very good points. However the expectation of having unlimited funding for a lot of the Legacy services is not looking at the big picture imo. In a couple of weeks we will get the latest financials but go back and look at the 2nd quarter results. If you look at just a couple of line items under Voice connections, Network access lines and Uverse Voip, you will see a decrease of over 1 million connections yoy. No idea of the endgame for the implementation of some of the new systems but doubt if it is for the stabilization and growth of those services.
#abandonship#at&t
The problem has always been restlessness. To the execs, change means growth and settling means stagnation. The millions of wasted hours dealing with constant system issues and restructuring, god knows how much money spent researching and refining the details of the new goals and new systems that are then trashed a year later for the next newest thing. So much waste adds up eventually.
It’s all about automation of course. Att thinks it can eliminate field managers with their id–tic software. Penny wise and pound foolish.
Hahaha, “starting to crack”
I wonder if the continuous exodus of experienced techs, combined with terrible appointment booking is making our customers who’ve been missed 2 to 3 times already upset??.....NOOOOO. And ripping control of local workloads from field managers is better didn’t you know??
Did you say AT&T? Nothing new here,
next story please!!
The new EDGE is trash. I wish they’d stop pushing sh–, half built products out the doors in techdev. Someone is getting PAID$$$.