Sorry, it was just wishful thinking. Maybe the consultants can take notice.
If they need to save money by giving people the axe, then why not let the people who are costing the company money by losing business go??
I never understood why they didnt send all of those jobs to Mexico.
We got rid of the people that circuit designers and engineers that maintained those DLR's.
Also. When those jobs/office get closed and moved to another team there are nuances of each network that get lost and this is the end result.
Absolutely the records are a mess. I had a SONET ring in GA that was in M6 backwards. The GA engineers argued with me until I got ATT involved to tell them they were wrong. Jesus Christ our engineers s—.
I agree. If you cannot read a DLR, you should not be repair but on the other side of this argument is the fact that the DLRS ARE WRONG
There are a lot of ILEC customers in NC - does this affect them?
Charlotte / h USLEC won't close until after the 1st quarter. Too many financial obligations with their lease. That said it's being renegotiated and won't be renewed in 2020. Doors close by Q2, get your resumes ready if you work in the SE, no future in that office.
@Winning
I have had this argument for the past 6-8 years. We outsource a support team off shore and the refer EVERYTHING out. All blank tickets and no troubleshooting. They waste more money than we save to off shore the work. Sounds great on paper and poor on execution. We have bled soo much talent that there really isn't anyone to support them. everyone is new and has no experience on these networks.
I cannot believe some of these tickets:
People CANNOT read a DLR
Build a line in a switch.
add or find a route in a PE
Look at interfaces and determine if they are up or down.
Lets just reboot CPE and see if that fixes anything.
There is no way any of us would have been hired if we couldn't do these
things.
Do CLEC and ILEC customers share the same repair resources (software, repair center, techs, etc)?
Thx
Everytime they report an issue to Verizon and its no trouble found Verizon bills use like $250.....thats their first troubleshooting step on every trouble ticket. Sometimes its also their second troubleshooting step lol. They do cost the company quite a bit of money due to this. They dont know how to clear the Win network of trouble
Sorry should’ve read “support “, not suooort.
Do they suooort both ILEC and CLEC in Charlotte?