So we just got our self checkout’s a few days ago and I was told we cannot use them? Isn’t that discriminatory? We are supposed to push customers to use these things, but how do we do that, if we aren’t allowed to use them ourselves? Enough with the treating of employees like their going to rob the place! We are not the LP issue!
23 replies (most recent on top)
Internal theft is not the problem in our store. The customers are the problem.
LP and the Corporation as a whole doesn't allow you to stop a thief from stealing store merchandise if you see them stealing it but it wants to stop its employees from paying for their merchandise because they might be tempted to steal? Where is the logic?
A customer who was in the store could just as easily use a receipt in their pocket repeatedly for purposes of theft and guess what, nobody is conducting a bag check on them. The whole thing is absurd. Not just the ACO's, the fact that you can't ring yourself up at the regular register. Every register in every store has Video Surveillance. The argument to stop theft is a rouse. As a side note, most people who become Employees of CVS have shopped and rung themselves out on the ACO'S before they were even employed. The whole thing is just weird.
Anybody stupid enough to fall for that, shouldn’t be working at cvs. All you have to do, is check the date on the receipt. If you can’t do that you’re lazy. At least if you’re going to do a bag check, do it right.
How is it it considered employee theft if we have the receipt and bag check? Because you can “reuse” the Same receipt and walk out with the items multiple times. Have seen this happen at ACOs & non-ACOs.
Apparently employees can use aco's at any store except your home store. At your home store if you use it, it sends red flags to corporate. Don't know why that's the case but it is.
Omg, it's against policy to ring yourself up on traditional register
And always has been, how is this any different . grow up
The decisions out of the board room may not be the right ones and we may not agree, but we get paid to follow direction. In what world do you get to work for someone, tell them they are wrong and you know better, and then refuse to do what you are instructed to do? Like I said in my last post if it was the military they would kick you out in two seconds. If it was Joe Schmoes Pizza, he’d fire your butt by the dinner rush. So why at store level in a big corporation do we have colleagues who think it’s okay to whine and moan about following the rules? I don’t understand why is it so hard to just say “ oh man, we can’t ring our own purchases on the ACO. That stinks” and move on. What entitles you to question the rules? Do you own controlling shares in the company? Does your title have the word executive in it? If the answer is no to Either of those questions then stop whining. If you feel offended then find your quiet place, take a time out, and spruce up your resume.
Not trying to take sides here, but common sense is sorely lacking in retail. Remember it’s easy to makes decisions from a board room with no real idea of how things get implemented down at the store level.
Thankfully there is someone who made the last post agrees with me. Seriously just quit whining and do as your told. Is it that bad you can't ring yourselves up on the companies $hi++y ACO? You feel like the company is treating you like a crook? You have the most access to financially harm the company.
discriminatory??? OMG. You cry babies wouldn’t last two days in the military. Just follow the rules. If you don’t like the policy, too bad. It’s not your place to question orders. It’s you job to follow them. What the hell is going on with the work force??? I am a store manager. I might not agree with everything the company tells us to do or our policies, but my only choices are to follow them or find another job. I am okay with following to rules so my 20 plus years with CVS has not been difficult. Some of you people make this way more difficult on yourselves than it needs to be.
I’m not offended at all. Yes a company has to have awareness and have guidelines, I’m all for that. Minimizing shrink and loss is important. But treating employees like they’re crooks? Really? I venture a guess that you are just as honest as I am. And I understand the importance of LP guidelines, but have a little trust included with those guidelines. Give your people some benefit of the doubt. Treating us SO badly as cvs does is the reason employee morale is so low. But I guess at cvs employee morale means nothing.
It has nothing to do with assuming all people are bad. Its having awareness and guidlelines throughout the company that mimimalize opportunity for theft. It is very quite simple if someone feels offended and that rules makes you feel that way then don't stay.
That is true, it does hurt when an employee steals from you. My argument is that the moment you hire somebody, to just automatically ASSUME they’re going to steal from you is wrong. Don’t hire anyone until you can hire people without making assumptions. Not all people are bad. Don’t lump the good people in with the bad eggs!
It hurts a company more when an employee you are paying is stealing from you then when someone off the street is stealing from a store.
Easy solution, do NOT shop at CVS. (Unless you play the extrabuck"shell" game)
Yes, some employees are an LP issue. But not all. And to throw everyone into the same basket, just because of a few bad eggs is wrong. Let’s treat our customers the same as we do employees. Check receipts, do bag checks, etc, etc. And see how our customers feel about that. If you hire someone, you expect a certain level of hard work and dedication out of them. You expect them to follow the rules, and really when you think about it, as an employee you represent the company anytime you’re on shift. And as such, there are exceptions that come along with that.
TRUST should be apart of all that! Break that trust, and you pay a stiff price. You get disciplined, via being written up, or put on probation, being given a verbal warning, or even being fired. But to hire people and consistently give them the side eye... Really? Think about it, the person who walks out with hundreds of dollars of merchandise? Don’t touch them, don’t stop them, just watch them leave and let them walk out. But bag check the employee who bought and PAID for one single item, because THAT’S the real criminal. Now do you see my point?
I just hope you don't agree that employees aren't an lp issue.
I agree with the OP, how is it considered employee theft if we are using the aco to BUY something? As long as we have the receipt and have a bag check, then how exactly is it, that employees are stealing if we checkout at an aco?
Since we are talking about crooks (cough) let’s not mention our V.P.s CEO and corporate!
I agree that they can stop treating us like we’re going to rob the place, but I understand drawing a line at self checkouts.
https://www.google.com/amp/s/www.nydailynews.com/news/national/ny-news-diabetes-test-strips-cvs-employee-theft-20190210-story.html%3foutputType=amp
With stories like these no one cares if anyone in your perfect store will never steal. There are no exceptions. Quit if you dont like that you cant use the $HI++Y ACO.
We promote people to positions of responsibility, like shift supervisor and store manager, and yet there's no trust. Yes their will always be a few bad eggs, but the previous poster is right, if cvs were in the business of hiring crooks we wouldn't be around for very long. Yes the temptation to steal is there, but most people at cvs I know, would never steal.
Except I see at our local grocery stores employees use the self checkouts. So that argument must only play at cvs? Why hire ANYBODY if you assume their going to rob and steal from you? Only hire people you know won't steal. Oh wait, then I guess that means if they only hired honest people cvs wouldn't exist, because in corporates eyes NO honest employee exists! I can tell you FOR A FACT, at our store external theft is the issue, not employees!
Employees are responsible for a lot of theft. Your naive to think that employees aren't involved with theft on a much larger scale with others outside the company. Robberies happen because of inside tips from employees. Regardless of how often it happens it has happened. Using an aco is no different than ringing yourself up on a regular register.