https://www.candgnews.com/news/rochester-wrestles-with-city-phone-service-114793
"... Rochester City Manager Blaine Wing said the city’s nonemergency phone system unexpectedly went down for a little over a week in late July due to a nationwide issue with the city’s phone provider, Windstream. "
"...In Rochester, city officials were unaware of the bankruptcy and the loss of service until city residents notified administrators that they were getting busy signals when calling the city’s nonemergency phone lines July 23."
This is troubling for us as a similar customer. I see that city has moved to another provider.