A former co-worker told me about a recent conversation with their TM about their Proximity Claim load. They were told by the TM in so many words that they had to either shut up and accept it, or start looking for another job. Are things this toxic in your area, or is this TM just someone who has drunk the Kool-Aid?
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We were actually told by a director that we should start thinking about different job paths if we didn't conform to their unreachable standards.
That person was shipped out and we thought it would be better until the new person came in, said the same thing, and did not get fired
I can confirm through personal experience that today's workload in Fire proxy claims is heavy.
As an old timer, I can also say shut up and get your work done. Back in the day, we were "salaried employees" and it didn't matter how much work you had to do...especially in Auto PD units. Those we the days when we handled the claim from start to finish so we were accountable. Yes, it was illegal and thats why proxy claim handlers are now hourly employees.
If your work requires OT, request it. If your manager (or his/her SM) refuses or makes it difficult to get the additional time to get your work done, call HR and code of conduct line.
If that doesn't help, then post for another position in another business unit....or leave the company. The competition loves ex-SF claims employees as they're mostly turn key.
BTW, if you want toxic and embracement of the s—, post for an MG2 to sit on your rear all day. An RA3 (with OT) has more earning potential than an MG2 and a much better QOL. I found this out the hard way.
This is a fake company. It's a legal juggernaut that quietly buys it's influence in insurance commissions in each state. There is no real competition. It's all price and risk exposure manipulation.
It is a toxic work environment... be up beat and positive, yes please— I’ll take more
If you don’t, immediately targeted
SF is worst than it used to be but is is no worse than any other big carrier's claim operations. You may find a niche in claims elsewhere that provides a bit of relief. Generally speaking, it is pretty much a sh*t show every where. Claims arena is longer an ideal career path anymore.
At SF threatening you with your job or go ahead and leave is Motivational. Class action?
Let's recap some prior threads. Some TMs are convincing their employees to stay with the promise of better benefits next year. Other TMs are telling their employees that this is the reality of the new SF and if you don't like it find your happiness elsewhere.
What do you prefer, a TM that blows smoke up your a– or a TM who is open and truthful with you that there is no happy ending anymore and this is the way it will always be? I will take the truth over smoke up my a– every time.
State Farm's only concern is hitting their roadmap numbers. They are cutting jobs left and right just so managers will continue to receive a bonus. I recently sat in on a VPO staff meeting where each department was instructed on what they need to cut to reach the staffing numbers. That's right now matter what your memos tells you, you're just a number on a map to them.
When they want more from us, we’re family. When we ask for anything, it’s just business. That goes triple for agents.
Heck, we were told that going on a decade or more. Told to go elsewhere if you're not liking the salary vs workload. Told this is what you choose to do, and this is it, it is what it is junk. But the rest of the time, we were part of the SF family. Nice family.
That’s the way it’s been for at least 3 years in claims. The attitude is “just shut up and work every single second you’re here” and “if you don’t like it, leave”.