Seriously? After all of the talk about myCustomer Experience, The GOT model in response to for being the bottom result out of the big three for years, and now the myCustomer Connection, we still stink.
Much like a neutered dog they don’t get it. Its because we have NO colleagues in our stores. For a company who preaches for us to “connect the dots” they sure keep skipping the most obvious one on the page.
https://www.healthcaredive.com/news/consumers-like-their-pharmacies-but-cvs-trails-rivals-in-survey/561314/