If you were outsourcing jobs to save $, then why would you spend thousands and thousands of dollars sending people from Guatemala to train at cores for weeks on end???
Hey you technology powerhouses, there's this fabulous invention called the internet, you put together a complete agenda then you set up web-ex's and do the training that way
No air fees, no hotel fees, no uber fees, no meal allowances and most importantly you minimize the disruption of the people who are actually competent to process the work and keeping your company afloat
#justsaying
#stupiditycontinuestoreignatxerox
6 replies (most recent on top)
If you think it’s painful dealing with HR Benefits just wait until you are laid off or retired.It’s a “Nightmare.”
They may speak English to a conversional level at best, but found HCL comprehension of English extremely poor, add technical terms and it’s even more painful, providing a documented process in English didn’t help. I drew the line at having it translated. Moved up my retirement date instead. I was lucky to have that option. The pain wasn’t over HR/Benefits screwed up my pension, 401k and vacation calculation. And the only excuse they continually provide is having a “glitch in the processing”. Just hand benefits over to a 5th grade class in the USA to process it will be quicker and accurate
Management doesn’t care.Your replacement is cheaper...Quality or lack thereof no longer a metric of measurement .This is the new world of Xerox today.Some powerhouse!
The girl I am training is looking at me like a deer in headlights, told you my job was not easy, I didn't learn this overnight HCL and neither will your people! You are expecting this person to learn Eautomate and the job I have perfected over 10 years in 5 weeks???? You are more clueless than ever!!!
Her english is clearly not 100% so God knows if she even understands the terminology I am using, this is quite comical, HCL and Guatemala is like the blind leading the blind
You'll understand the job faster and more completely shadowing someone vs watching webex or listening to phone calls.
The turnover in Guatemala was high prior to transfer to HCL. HCL turnover is very high. My guess is these trips will probably amount to no lasting transfer of knowledge.
Perhaps when the contract was agreed upon, there may be something that says in-person training or cost for training. It all depends on what the companies negotiated in the contract.