Thread regarding State Street Corp. layoffs

@Post ID: @YDdKHJ6-7zmh

I have no problem with people using a script to help with training.

The person will asked you if you received an error message or the type of problem you are having.

Then they look at the script for the error or just have you try different things from the script.

If it doesn't work they open a ticket and assigned it to a Level 2 tech person.

Within the helpdesks you have Level 1 techs, Basic Level 2 more experienced Level 3 the brightest people.

@Post ID: @YDdKHJ6-5hjt I hope you are wrong about the help desk reading from a script. I am no longer working at State Street but we only called the help desk with a timely issue that needed to be resolved immediately. If you need to have someone call you back what is the purpose of a help desk. From what I can recall, we first asked our peers, managers, neighbors for assistance with an IT issue. Secondly called the help desk to help resolve the issue. At that point you could already have wasted a 1/2 hour or more of an already busy day with tight deadlines. In any automated environment it is important and necessary to have a knowledgeable, skilled IT team.

@Post ID: @YDdKHJ6-5hjt

You are 100% right all the Helpdesk in India does is work from a Script. Which is okay the issue is they are not trained to think outside of the scrip, hence they never ever learn anything.

I once spent 15 minutes suffering through a script reader who was not able to solve my problem.

So he opened a ticket and told me he would be giving to a next level tech.

I was thrilled when 1 hour later I got a call from an English speaking tech who was able to solve my problem in 5 minutes.

I agree with losing those in IT with lack of knowledge. I learned when I call the "helpless" desk and hear a foreign accent, it might be better to hang up and call again (hoping to get someone who is more knowledgeable). I have gotten some great help but to be perfectly honest it is typically from someone without the foreign accent.

I once had a person on the line from helpdesk in India. It sounded like that person was reading from a script basically giving me instructions they are reading from paper. I asked them straight out if they were doing that - I even told them it is ok if that is what you are doing, I just want to know if you understand the problem or are just following policy. They told me they understood, but from the lack of results afterwards I doubted it.

Oh and as far as old equipment - what happened with the tax savings that SSB received? They said that instead of us getting raises they were going to use it to improve our systems???

Are the May 2019 monthly layoffs expected on May 1st or May 8th?

@Post ID: @YDdKHJ6

The problem is IT dept which is understaffed, forced to do miracles by keeping the older equipment and software running with patches and patches.

Then the most experienced IT staff was let go and the remaining staff has very few seasoned knowledge workers to help them.

IT gets blamed with slowdowns and failtures but hey when you force us to keep patching the 15+ hardware and 15+ software things are going to fail.

I can attest to the fact that I got a tiny bonus. My small group in IT is understaffed & cannot hire, unless we hire people in Poland. That does me no good when my meetings & calls are during US business hours. Ugh.

@Post ID: @YDdKHJ6-saa The IT workers are the unsung hero's of State Street.

The ones who have kept some of the old old 20 year old systems running through hard work and doing patches after patches.

The people who have tried to get newier better modern equipment to make our jobs easier, and help the users who do not have to worry about equipment failure.

But I know at least 50% of the old timers who kept the IT running were let go.

And with them years and years of valuable knowledge.

Remember the W2k crisis ? Most of the computer programs written were written with the ancient programming language called Cobol. Since its an old language it hasn't been taught for over 20+ years in schools.

So companies had to find programmers over the age of 55++ who knew the language and pay them 2 to 3 times their rate , because they were in such high demand.

As if the stress of wondering week to week if you will have a job was not enough, trying to work with the PM leads is damn near impossible. I mourn the times I worked with awesome business people and created products that added value - and felt appreciated.

I agree. IT has not been valued but where the f--- would they be without us? I'm sick of the PM's treating me like a glorified secretary. And of IT getting shafted in the bonus pool.

thankfully I got out while I still could. To my fellow IT professionals - you don’t have to put up with the abuse. There really are other jobs out there. Wake up DF. The people who are dragging down the company are in your org chart.

They act like babies throwing a temper tantrum when they have to use their brains and solve problems. It does not make you look important in front of your colleagues when you do this. It makes you look like a baby throwing a temper tantrum. Stop expecting to be spoon fed solutions. Come up with at least one or two on your own. while I’m at it - a “Thank you” goes farther than a kick in the balls. I forgot. We were talking about layoffs. Yeah, some business people need to go.

I wish we could name and shame here without fear of reprisals....oh the portfolio managers I could tell you about. There are some truly awful people that should be ashamed of themselves and how terrible they treat the people who work hard for them in IT - whom they consider beneath themselves. Working together we make things better - make things better, we make more $ for our clients and us. When these things happen then layoffs would not be necessary. Hello? It's not hard.

Finally someone said it.